Complaints Policy for Mirahair Braiding

Effective Date: May 11, 2024

Introduction

At Mirahair Braiding, we are committed to providing exceptional service and quality to all our clients. We recognize, however, that there may be times when our service does not meet expectations. This Complaints Policy aims to outline the process for addressing and resolving complaints promptly and fairly.

1. Purpose of the Complaints Policy

This policy is designed to ensure that all complaints are handled as efficiently and effectively as possible.

2. Submitting a Complaint

Clients who wish to make a complaint may do so in the following ways:

• In Person: You may visit our salon and speak directly with a manager or supervisor.
• By Email: Send your complaint details to info@mirahairbraiding.com. Please include any relevant information that may assist us in resolving your issue quickly.
• By Phone: You may call our salon during business hours to speak with a customer service representative.

When submitting a complaint, please provide:

• Your full name and contact information.
• A detailed description of your complaint.
• Any steps you think might resolve the issue.
• All relevant dates and times (if applicable).

3. Complaint Handling Process

Once a complaint is received, we will take the following steps to resolve the issue:

• Acknowledgment: We will acknowledge receipt of your complaint within 48 hours.
• Assessment: We will investigate your complaint thoroughly. This may involve reviewing your records, speaking with the involved staff, and gathering information from any witnesses or other parties.
• Response: After our assessment, we will propose a solution or resolution. We aim to resolve complaints within 10 working days of receipt. If the complaint is complex and requires more time, we will inform you and keep you updated on our progress.
• Follow-Up: Once the issue is resolved, we will follow up with you to ensure that you are satisfied with the outcome.

4. Confidentiality

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection laws.

5. Escalation

If you are not satisfied with the initial resolution, you may request that the complaint be reviewed at a higher level. Please send this escalation request to info@mirahairbraiding.com, and it will be addressed promptly.

6. Policy Review

This Complaints Policy will be reviewed and updated periodically to ensure it meets our clients' needs and reflects any changes in our business practices.

Contact Information

If you have any questions about this policy or wish to submit a complaint, please contact us at:

Mirahair Braiding 

Email: info@mirahairbraiding.com 

Phone: 302 467 8089 

Address: Newark, DE, USA

Thank you for your patronage, and we look forward to serving you.